Frequently Asked Questions
How long does it take to receive my order?
The delivery time for your order depends on your location. We aim to process and ship all orders within 1-2 business days. Tracking information is provided via email once your order has been shipped. Please note that international orders may be subject to customs clearance procedures, which can cause additional delays.
What is your return policy?
We have a 14-day return policy, after which we cannot offer you a refund or exchange. To be eligible for a return, the item must be unused and in the same condition as when you received it. Please refer to our refund policy for more details.
Can I cancel or change my order?
Once an order has been placed, we endeavour to process and ship it as quickly as possible. While we cannot guarantee that we will be able to cancel or change your order, if you need to make any changes, please contact us immediately and we will do our best to assist you.
Do you offer international shipping?
Yes, we do. Shipping rates are calculated at checkout and vary according to destination and weight. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team by emailing email@example.com. Alternatively you can use the contact form on our website. We aim to respond to all inquiries within 1 working day.
Are your products ethically sourced?
At Star Child, we are fully committed to ethical sourcing and sustainability. We strive to work with suppliers who share our values and prioritise fair trade and sustainable practices.
Can I wholesale your products?
Yes, we offer wholesale opportunities for shopkeepers and practitioners interested in carrying or working with our products. Please contact us at firstname.lastname@example.org for more information.
Do you offer gift wrapping?
We do not currently offer gift wrapping services. However, our products are beautifully packaged and make wonderful gifts.
How can I stay updated on new products and promotions?
To stay updated on new products, promotions, and special offers, you can sign up for our newsletter. Simply enter your email address in the subscription box located at the bottom of our website.